Customer Support Service
In addition to state-of-the-art software and solutions, we also provide comprehensive professional software-related services, such as business consulting, implementation, training, maintenance and support for customers worldwide.
Combining the professional knowledge of more than 3,000 industry experts and our cutting-edge technical solutions, we provide customers with a full range of information technology management and industry consulting services, in order to give customers the best business advice and solutions.
Yonyou IT planning and management consulting division provides customers a variety of products, best advices and solution. Over the years, with our accumulated experience, we form a set of well-established methodology.
We refine customers’ operation and management through five classes of advices:
Our comprehensive system implementation program covers five strategic steps to ensure the smoothest operation of all applications.
UFIDA Implementation Methodology
Divided into five stages, combining software products with enterprise business, improving project implementation delivery speed, and greatly saving costs, ensuring a smooth system implementation process, has been unanimously praised by users.
We have an effective and comprehensive product training program designed to equip end users with related knowledge. We enhance corporate staff’s ability and quality to meet corporate requirement. Our corporate training is systematic and target oriented. According to our experience on enterprise personnel, we create a job competency model. With better understanding of the entire system, users can implement the system successfully.
Maintenance and Support
Our all-round maintenance and support services are provided by our skillful and experienced product management team and Research & Development departments. By safeguarding the integrity of the applications, including upgrades and new releases, they help minimize risks, optimize performance and reduce cost of ownership for the customers.
Please download support tool here：http://download.teamviewer.com/download/version_11x/TeamViewerQS.exe